Rabit Finance (which refers to Rabbit Internet Co., Ltd., Rabbit Insurance Broker Co., Ltd., and Ask Direct Group Co., Ltd.) (the “Company”, “we”, “us”, or “our”) recognizes the importance of the protection of personal data for our potential customers, customers, or retail merchants (“you”, “your”, or “yours”) of our products and services. We follow strict security procedures when collecting, using, disclosing and/ or internationally transferring your Personal Data (as defined in Section 1 below) outside of Thailand. The information you share with us allows us, Companies under Rabbit’s Data Ecosystem (as defined in Section 3.1 below), affiliates and subsidiaries and our business partners, to provide the products and services you may need and want, while giving you the very best personalized experience and customer services.
We may collect your Personal Data directly or indirectly from other sources including Companies under Rabbit’s Data Ecosystem, affiliates and subsidiaries, our service providers, and our business partners who are third parties. The specific type of data collected will depend on the context of your interactions with us, and the services or products you need or want from us. The following are example of Personal Data that may be collected:
In addition, your Personal Data may be collected from our business partners in case you purchase
a product from one of our business partners whose products are displayed on our websites. Your Personal Data related to the product you have purchased will be sent to us for the purposes of sale tracking and service improvement.
We do not intentionally collect your sensitive data (“Sensitive Data”). However, in case that we do, we will only collect, use, and/or disclose Sensitive Data on the basis of your explicit consent or where permitted by law.
We only collect the Personal Data of children, quasi-incompetent person and incompetent person where their parent or guardian has given their consent. We do not knowingly collect Personal Data from customers under the age of 20 without their parental consent when it is required, or from quasi-incompetent person and incompetent person without their legal guardian's consent. In the event that we learn that we have unintentionally collected Personal Data from anyone under the age of 20 without parental consent when it is required or from quasi-incompetent person and incompetent person without their legal guardians, we will delete it immediately or process if we can rely on other legal basis apart from consent.
To provide marketing communications: To provide marketing communications, information, special offers, promotional materials, tele-marketing, privilege, advertisement, newsletter, and any marketing and communications, both online and offline channels, about products and services from us, Companies under Rabbit’s Data Ecosystem, affiliates and subsidiaries, and business partners;
To offer promotions, special offers, loyalty programs, reward programs, prize draws, competitions and other offers/promotions to you: To allow you to participate in promotions, promotional campaign, special offers, promotional offer, loyalty programs, co-registration program with our business partners, sweepstakes, privilege, prize draws, competitions and other offers/promotions (e.g., to send reminder emails), events and seminars. This includes to process and administer your account registration, gift registration, event registration; to process points collection, addition, exchange, earning, redemption, and transfer of points; to examine your entire user history, both online and offline; and to provide and issue gift voucher, gift cards and invoices;
To contact and communicate with you: To provide you with information, marketing communications, campaign, advertisement, required notices, special offers, benefits, and promotional materials of our products or services; to send you news, electronic newsletters, marketing messages and information about the products, services, brands, and operations;
To manage our relationship with you: To communicate with you in relation to the products and services you obtain from us, Companies under Rabbit’s Data Ecosystem, affiliates and subsidiaries, and from our business partners; to handle customer service, call center and/or hotline-related queries, request, feedback, complains, claims, disputes or indemnity; to provide technical assistance and deal with technical issues; to process and update your information; and to facilitate your use of the products and services;
To conduct data cleansing, profiling and analytics: To measure your engagement with the products and services; to undertake data cleansing and matching, data profiling and data analytics; to conduct market research, surveys, assessment, behaviour, statistics and segmentation, consumption trends and patterns; to know you better and understand your characteristics; to improve business performance; to better adapt our content to the identified preferences of our customers; to determine the effectiveness of our promotional campaigns; to identify and resolve of issues with existing products and services; to enhance the qualitative information development; to establish whether you already has a relationship with the selected business partners; and to provide the lead generation service to our business partners via Facebook or co-registration pages or any other social media or messenger platforms;
To select and provides products or services that are likely to be of your interest and tailored to your needs: To use the result from data cleansing and matching, data profiling and data analytics of your Personal Data to recommend products and services that might be of interest to you from us, Companies under Rabbit’s Data Ecosystem, affiliates and subsidiaries, and our business partners; to identify your preferences, and personalize your experience; and to develop future editorial content targeted to your interests;
To improve business operation, products and services: To evaluate, develop, manage, improve existing and design new services, products, system and business operation for you and all of our customers, including but not limited to, customers of Companies under Rabbit’s Data Ecosystem, affiliates and subsidiaries, and our business partners; to track and follow-up with your sale transaction (sale tracking) for our service improvement; to identify and resolve issues; to create aggregated and anonymized reports and measure the performance of our physical products, digital properties, and marketing campaigns; and to manage, operate and maintain our payment systems. We may monitor and/or record our call with you to train our staff and improve our services;
To learn more about you: To learn more about the products and services you receive, and other products and services you may be interested in receiving, including profiling based on the processing of your Personal Data, for instance by looking at the types of products and services that you use from us, how you like to be contacted and so on;
To ensure the function of our websites, mobile applications, and platforms: To administer, operate, track, monitor and manage our websites, mobile applications, and platforms to facilitate and ensure that they function properly, efficiently and securely; to facilitate and enhance your experience on our websites, mobile applications, and platforms; and improve layout and content of our websites, mobile applications, and platforms;
To manage IT system: For our own business management purpose including for our IT operations, management of communication system, operation of IT security and IT security audit; internal business management for internal compliance requirements, policies and procedures; and to update our database;
Our service providers
We may use other companies, agents or contractors to perform services on behalf or to assist with the provision of products and services to you. We may share Personal Data including but not limited to (1) infrastructure, software and website developer and IT service providers; (2) warehouse and logistic service providers; (3) data storage and cloud service providers; (4) data cleansing and matching, data profiling, and data analytics service providers; (5) marketing, advertising media and communications agencies; (6) research agencies; (7) survey agencies; (8) campaign and event organizers; (9) tele-sale service providers; (10) call center service providers; (11) payment, payment system, authentication service providers; (12) outsourced administrative service providers; (13) telecommunications and communication service providers; (14) licensed credit-referencing agencies to carry out certain credit checks for certain insurance products; (15) consultancy service providers and/or (16) transportation service providers.
In the course of providing such services, the service providers may have access to your Personal Data. However, we will only provide our service providers with the Personal Data that is necessary for them to perform the services, and we ask them not to use your Personal Data for any other purposes. We will ensure that all the service providers we work with will keep your Personal Data secure.
Our business partners
Social networking sites
We allow you to login on our sites and platforms without the need to fill out a form. If you log in using the social network login system, you explicitly authorize to access and store public data on your social network accounts (e.g. Facebook, Google, Instagram), as well as other data mentioned during use of such social network login system. In addition, we may also communicate your email address to social networks in order to identify whether you are already a user of the concerned social network and in order to post personalized, relevant adverts on your social network account if appropriate.
Third parties permitted by law
In certain circumstances, we may be required to disclose or share your Personal Data in order to comply with a legal or regulatory obligations. This includes any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights, the rights of any third party or individuals’ personal safety; or to detect, prevent, or otherwise address fraud, security or safety issues (e.g., Anti-Money Laundering Office (AMLO), Bank of Thailand (BOT), Office of Insurance Commission (OIC) and Revenue Department).
This includes lawyers and auditors who assist in running our business and defending or bringing any legal claims.
Third parties connected with business transfer
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